Arrival procedure

We will be in contact with you before your dates to organise your arrival time. This way we can put your apartment on so the fridge is cold and the water hot for when you arrive. On arrival at the office we need to make a copy of your identification, afterwards we can go to your parking (if you have reserved a space) or directly to your apartment.

Opening hours

  • The normal arrival time is from 16:00 until 23:00.
  • If your apartment is available before you can enter from 11:00
  • The normal checkout time is from 11:00 until 11:30.


If there are no arrivals to your apartment until the following day you can check out later

  • Until 14:00 = 20€
  • Until 16:00 = 40€
  • Until 18:00 = 60€

You can leave your lugguage free of charge in our office.

Terms and Conditions

  1. The maximum permitted sleeping occupancy is: up to 2 people in a 1 bedroom apartment, up to 4 people in a 2 bedroom apartment and up to 6 people in a 3 bedroom apartment. 1 extra bed is allowed in any apartment and this costs 20 EUR / night. Under NO circumstances are other guests allowed to stay the night i.e. sleep on the sofa / bring an inflatable mattress.

  2. On arrival we will make a copy of the identification of the lead client (and / or others). In special circumstances we also reserve the right to ask for a damage deposit either in cash or by credit card that will be returned after inspection of the apartment.

  3. A member of staff will accompany you to your apartment to show you round and explain how everything works before leaving you the keys. They will also point out any significant stain / mark or damage in the apartment.

  4. All our apartments are situated in residential buildings, please be aware and respectful of the people living in your building.

  5. From 23.30 until 09.00 please do not play music or make excessive noise.

  6. Parties are not allowed. Should the police be called by your neighbours at any time please note that your reservation will be cancelled immediately with no rights to a refund.

  7. Normal cleaning and laundry is included in the price of your reservation. You will find all day to day cleaning implements in the apartment that will allow you tidy up after yourselves and leave the apartment in a reasonable condition on your departure. Should the laundry or apartment be excessively dirty we reserve the right to charge for extra cleaning or laundry to bring the apartment up to our normal high standard. Likewise please inform us immediately should you find any imperfections. Extra cleaning is available at an hourly charge.

  8. Please note that rubbish collection is nightly from the large green containers in the street. There are various other paper and glass recycling areas in the surrounding streets. Please take your rubbish from your apartment when you leave. Thank you.

  9. Should you or other guests in your apartment break or damage anything please contact us and let us know. The client who made the reservation will be financially responsible for damages. In extreme cases (such as fire or flooding) we will need you to leave the apartment to assess the damage. We will do our best to help you find alternate accommodation but are not responsible for this.


  11. Should you have any complaints or something is not working please tell us immediately so we can do everything we can to fix the problem. For minor matters please contact us during the day either at the office or on the number below. For more serious problems the same number is available 24 hours:

(+34) 639834033

  1. Should you have a problem we need to know as soon as possible. It is nearly always impossible to fix things on the last day or after you depart. Likewise we always appreciate your input as to how we can improve our service and apartments.

  2. We wish you a very happy stay with us, please note that we offer very attractive discounts to our returning clients.

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Cómo llegar